--- title: "Printing Requests: Submitting Printer Intake Form" description: "Question: How to submit, manage, and amend customer printing requests via Slack?" --- [Skip to content](https://faqs.storyterrace.com/printing-requests-submitting-printer-intake-form#main-content) English Show submenu for translations ![Story\_Terrace\_Word\_Mark.png\]](https://faqs.storyterrace.com/hs-fs/hubfs/Story_Terrace_Word_Mark.png?height=40&name=Story_Terrace_Word_Mark.png) - [Home](https://www.storyterrace.com/en-GB/) - [How it Works](https://www.storyterrace.com/en-GB/how-it-works/) - [Pricing](https://www.storyterrace.com/en-GB/pricing/) - [Writers](https://www.storyterrace.com/en-GB/ourwriters) - [Testimonials](https://storyterrace.com/en-GB/testimonials/) - [About](https://www.storyterrace.com/en-GB/about-us) - [Blog](https://blog.storyterrace.com/uk) - [Contact](https://storyterrace.com/en-GB/contact/) Open main navigation Close main navigation - [Home](https://www.storyterrace.com/en-GB/) - [How it Works](https://www.storyterrace.com/en-GB/how-it-works/) - [Pricing](https://www.storyterrace.com/en-GB/pricing/) - [Writers](https://www.storyterrace.com/en-GB/ourwriters) - [Testimonials](https://storyterrace.com/en-GB/testimonials/) - [About](https://www.storyterrace.com/en-GB/about-us) - [Blog](https://blog.storyterrace.com/uk) - [Contact](https://storyterrace.com/en-GB/contact/) - English Show submenu for translations - Go to storyterrace.com Go to storyterrace.com Hello! What's your question? - There are no suggestions because the search field is empty. 1. [Help Center](https://faqs.storyterrace.com/?hsLang=en) 2. [Editorial Operations](https://faqs.storyterrace.com/editorial-operations?hsLang=en) # Printing Requests: Submitting Printer Intake Form ## How to submit, manage, and amend customer printing requests via Slack? ### **Process overview: How printing requests are handled** StoryTerrace receives regular customer requests for custom or non-standard printing. These requests require bespoke quotes from external printers and must follow a centralised process to ensure accuracy, consistency, and timely delivery. **All printing requests are handled through the** [**Slack Printe**](https://storyterrace.slack.com/archives/C0A8UDJ7CFQ)[**r**](https://storyterrace.slack.com/archives/C0A8UDJ7CFQ)**[Intake Form](https://storyterrace.slack.com/archives/C0A8UDJ7CFQ) channel.** **1. Submit the Printer Intake Form in Slack** All printing requests must be submitted via the Printer Intake Form in the Slack channel: - Channel name: #printer-intake-form - **Do not send messages in the channel** - Requests must be submitted via the form only 2\. **Complete all fields in the form** Incomplete forms will delay quotes. Please confirm all details with the client before submitting. You must answer all questions, including: - Email address - HS Deal ID - Delivery country and full address - Required delivery date - Total number of pages - Number of copies required - Type of book - Colour or B&W printing - Number of colour pages - Binding type - Finishing touches (if any) - Cover type - Any additional comments or special requirements **3. EdOps reviews the request and contacts the printer** Once the form is submitted: - EdOps reviews the request - EdOps contacts the appropriate printer - The printer prepares a quote based on the provided details - Allow **up to one week** for edops to return your quote. **4. Quote shared in Slack thread** - The printer quote is attached by EdOps to **the same Slack request** - All communication about that request must remain within **the same Slack thread** You may review the quote and share it with the customer. **5. Request changes (if needed)** If changes are required: - Review the quote - Discuss internally and/or with the customer or manager - **Reply in the same Slack thread** with the requested tweaks **Do not send changes via:** - Slack DMs - New Slack messages - Email EdOps will: - Review the requested changes - Request revisions from the printer - Share updated quotes in the same thread until final approval within one week **6. Share the final quote with the customer** Once approved: - You are free to share the final quote with the customer - Proceed according to standard approval and payment workflows **7. Follow-up questions or additional amendment requests** If, after sharing the quote, there are: - Additional customer questions - Clarifications needed - Further changes that require the printer to amend the quote You must: - Respond in the same Slack thread as the original request - Clearly outline the required amendments or questions EdOps will: - Review the follow-up request - Contact the printer if amendments are required - Share any revised quotes in the same Slack thread Do not start a new request. Do not send follow-ups via email or Slack chat. ### **Q&A** ***Where should all communication about printing requests happen?*** All communication must take place in: - The #printer-intake-form Slack channel (via the form only) - The Slack thread of the same request This ensures: - One source of truth - Accurate pricing - Faster turnaround - Clear accountability ***Why am I seeing more printing-related requests from customers?*** We regularly receive requests for non-standard printing, including: - Larger print runs (multiple copies) - Custom page counts - Out-of-norm formats (larger than A5, square books, etc.) - Cloth-bound or special bindings - Mixed colour and B&W interiors - Special finishing touches - Alternative cover or binding options These requests require custom printer quotes and cannot be handled through standard production workflows. ***Why should I not email EdOps about printing requests?*** Emailing EdOps about printing requests leads to: - Quote inconsistencies - Missing or unclear requirements - Version control issues - Delays in printer responses For this reason**, printing requests sent via email will not be actioned.** What if I have questions? For general questions only (not specific printing requests), contact: **edops@storyterrace.com** **Key reminders** - All printing requests must be handled exclusively through the Slack #printer-intake-form channel - Do not send messages in the channel — submit the form only - Keep all follow-ups and changes in the same Slack thread This process ensures accurate, consistent, and timely quotes for our customers. - [Editorial](https://faqs.storyterrace.com/editorial?hsLang=en#main-content) - [Upgrades](https://faqs.storyterrace.com/editorial?hsLang=en#upgrades) - [Editorial Processes](https://faqs.storyterrace.com/editorial?hsLang=en#editorial-processes) - [Editorial Operations](https://faqs.storyterrace.com/editorial-operations?hsLang=en) - [Home](https://www.storyterrace.com/en-GB/) - [How it Works](https://www.storyterrace.com/en-GB/how-it-works/) - [Pricing](https://www.storyterrace.com/en-GB/pricing/) - [Writers](https://www.storyterrace.com/en-GB/ourwriters) - [Testimonials](https://storyterrace.com/en-GB/testimonials/) - [About](https://www.storyterrace.com/en-GB/about-us) - [Blog](https://blog.storyterrace.com/uk) - [Contact](https://storyterrace.com/en-GB/contact/) [![logo.png](https://faqs.storyterrace.com/hs-fs/hubfs/Story_Terrace_Word_Mark.png?width=300&height=73&name=Story_Terrace_Word_Mark.png "logo.png")](https://storyterrace.com) storyterrace.com Help Center Copyright © 2026, Eternal Lives Opco Ltd