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Printing Requests: Submitting Printer Intake Form

How to submit, manage, and amend customer printing requests via Slack?

Process overview: How printing requests are handled

StoryTerrace receives regular customer requests for custom or non-standard printing. These requests require bespoke quotes from external printers and must follow a centralised process to ensure accuracy, consistency, and timely delivery.

All printing requests are handled through the Slack Printer Intake Form channel.

1. Submit the Printer Intake Form in Slack

All printing requests must be submitted via the Printer Intake Form in the Slack channel:

  • Channel name: #printer-intake-form

  • Do not send messages in the channel

  • Requests must be submitted via the form only

2. Complete all fields in the form

Incomplete forms will delay quotes. Please confirm all details with the client before submitting.

You must answer all questions, including:

  • Email address
  • HS Deal ID
  • Delivery country and full address
  • Required delivery date
  • Total number of pages
  • Number of copies required
  • Type of book
  • Colour or B&W printing
  • Number of colour pages
  • Binding type
  • Finishing touches (if any)
  • Cover type
  • Any additional comments or special requirements
3. EdOps reviews the request and contacts the printer

Once the form is submitted:

  • EdOps reviews the request
  • EdOps contacts the appropriate printer
  • The printer prepares a quote based on the provided details
  • Allow up to one week for edops to return your quote.
4. Quote shared in Slack thread
  • The printer quote is attached by EdOps to the same Slack request
  • All communication about that request must remain within the same Slack thread

You may review the quote and share it with the customer.

5. Request changes (if needed)

If changes are required:

  • Review the quote
  • Discuss internally and/or with the customer or manager
  • Reply in the same Slack thread with the requested tweaks

Do not send changes via:

  • Slack DMs
  • New Slack messages
  • Email

EdOps will:

  • Review the requested changes
  • Request revisions from the printer
  • Share updated quotes in the same thread until final approval within one week
6. Share the final quote with the customer

Once approved:

  • You are free to share the final quote with the customer
  • Proceed according to standard approval and payment workflows
7. Follow-up questions or additional amendment requests

If, after sharing the quote, there are:

  • Additional customer questions
  • Clarifications needed
  • Further changes that require the printer to amend the quote

You must:

  • Respond in the same Slack thread as the original request
  • Clearly outline the required amendments or questions

EdOps will:

  • Review the follow-up request
  • Contact the printer if amendments are required
  • Share any revised quotes in the same Slack thread

Do not start a new request.

Do not send follow-ups via email or Slack chat.

Q&A

Where should all communication about printing requests happen?

All communication must take place in:

  • The #printer-intake-form Slack channel (via the form only)
  • The Slack thread of the same request

This ensures:

  • One source of truth
  • Accurate pricing
  • Faster turnaround
  • Clear accountability

Why am I seeing more printing-related requests from customers?

We regularly receive requests for non-standard printing, including:

  • Larger print runs (multiple copies)
  • Custom page counts
  • Out-of-norm formats (larger than A5, square books, etc.)
  • Cloth-bound or special bindings
  • Mixed colour and B&W interiors
  • Special finishing touches
  • Alternative cover or binding options

These requests require custom printer quotes and cannot be handled through standard production workflows.

Why should I not email EdOps about printing requests?

Emailing EdOps about printing requests leads to:

  • Quote inconsistencies
  • Missing or unclear requirements
  • Version control issues
  • Delays in printer responses

For this reason, printing requests sent via email will not be actioned.

What if I have questions?

For general questions only (not specific printing requests), contact:

edops@storyterrace.com

Key reminders

  • All printing requests must be handled exclusively through the Slack #printer-intake-form channel
  • Do not send messages in the channel — submit the form only
  • Keep all follow-ups and changes in the same Slack thread

This process ensures accurate, consistent, and timely quotes for our customers.